CHURN ISSUES AND METHODS

22 slides, lays out the causes and consequences of churn, and describes a more powerful way to get to the combinations of factors that cause customers to leave

 Please click here for the PDF FILE Churn issues and methods

MANAGING CUSTOMER TOUCHPOINTS

12 slides, a B-to-B perspective, showing how to understand the true impact of each area in which you interact with customers

Please click here for the PDF FILE Managing customer Touchpoints